Why was my payment not accepted?

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Why was my payment not accepted?

Most payments fail because of an incorrect billing address or an expired card. If this is the case, please log-in to your account and update your card details.

Please note: We attempt to take payment 4 days in a row – if payment is unsuccessful after that time, that month's parcel will be cancelled.

Comments

  • Avatar
    barbara

    Hi I'm not sure why payment has not be authorised I changed payment details online, money last month came out OK with this card?

    Kind regards Barbara

  • Avatar
    isabelleghodgson

    How can I update my card information?

  • Avatar
    Naomi Brown

    I can't find where I'm meant to change bank details for payment? Looked everywhere! :/

  • Avatar
    becky.shep

    Hi ive received a new card how can i change my card details cant find it anywhere

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